Bloom Support
Need help with Bloom, found a bug, or have feedback? Email us directly and we'll get back to you:
Common questions
How do I restore a purchase on a new device?
Open Bloom → Settings → Subscription → Restore Purchase. This automatically happens in the background the next time you open the app too, as long as you're signed into the same Apple ID or Google account you originally subscribed with.
How do I export my data?
Settings → Export My Data lets you export an encrypted backup file, a PDF formatted for a doctor visit, or a raw CSV file — all generated entirely on your device.
How do I delete all my data?
Settings → Privacy & Security → Delete All My Data permanently removes everything from your device immediately. This cannot be undone, so export a backup first if you want to keep a copy.
Can I switch between cycle tracking and pregnancy tracking?
Yes — Settings → Tracking Mode → Switch Mode. Your existing data in both modes is kept, so you can switch back at any time.
Is my data backed up anywhere else?
No — Bloom has no cloud sync and no account system, so your data exists only on your device unless you export it yourself. If you're switching to a new phone, export a backup first and import it on the new device.
Anything else — email contact@prajnaanalytics.co.uk and we'll help directly.