OnChain Support
Need help with OnChain, found a bug, or have feedback? Email us directly and we'll get back to you:
Common questions
What's included in the free plan?
The free plan covers live market data, news, and sentiment for every token, tracking of up to 2 wallets, a watchlist of up to 15 tokens, and up to 3 active price alerts. OnChain Pro removes those caps and unlocks whale/smart-money tracking, contract risk scores, and full wallet profiles.
How do I manage or cancel my Pro subscription?
Subscriptions are managed through your Apple ID, not inside OnChain itself. Open the App Store app → your account → Subscriptions, and manage or cancel OnChain Pro from there. Cancel at least 24 hours before your renewal date to avoid being charged for the next period.
I subscribed but Pro features are still locked. What do I do?
Open Settings and tap "Restore Purchases" — this re-checks your Apple ID's purchase history and activates Pro if a valid subscription is found. If it's still locked afterwards, email us and we'll help sort it out.
Why does a price or whale transaction look delayed or wrong?
Market and on-chain data comes from third-party sources (CoinGecko, DexScreener, Etherscan, BscScan, and public blockchains) and is cached briefly for performance — it can occasionally lag behind real-time or show a temporary gap during a provider outage. If something looks persistently wrong rather than briefly stale, let us know and we'll look into it.
How do I delete my account and data?
Open Settings → Account → Delete Account, or email us and we'll delete it for you. This permanently removes your account, tracked wallets, watchlist, and alerts.
Anything else — email contact@prajnaanalytics.co.uk and we'll help directly.